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RETURNS & REFUNDS

If you are not satisfied with your purchase, you have 14 days from the date you receive your order in which to return the purchased products:

 

 

HOW TO MAKE A RETURN

  1. Is it possibile to send an explicit withdrawal declaration of to Triboo Digitale, mailing to customercareshop@alvieromartini.it the attached module (MODULO) and following the instructions we will send you in the e-mail return confirmation.
  2. At the end of the procedure, you will receive an email confirmation with a return form to be included in the package, a sheet with the address of our warehouse to be applied outside of the package and the instructions to proceed with the shipment.
  3. Insert the return form in the package with the product/s to be returned.
  4. Prepare the package by applying outside the address of our warehouse:

     

    Triboo Digitale c/o Arvato
    Via Lombardia, 21
    24060, Telgate (BG) ITALY

    The return of products to Triboo Digitale S.r.l must be made without undue delay, and in all cases within 14 days from the day on which the return request has been sent. The terms are kept to if the products have been sent before the 14th day after the return request.

  5. Retain the proof of shipment.
  6. At the time of delivery of the package at our warehouse Alviero Martini 1A Classe, to close faster the returns check, asks to return the products intact, without damages and complete of labels ancd price tags.

 

RETURN FOR WITHDRAWAL

In the case of  Return for Withdrawal shipping is at your expense. The return will be under your responsibility until the package will not be delivered to our warehouse.
Alviero Martini 1AClasse also offers the possibility to use Easy return service, booking our courier at affordable rates; in this case the cost of the service will be deducted from the refund due.

 

RETURN FOR A WRONG, DAMAGED OR DEFECTIVE PRODUCT

In the case of  Return for a wrong, damaged or defective product, the shipping costs are at our expense. You'll be refunded also for the delivery shipping costs, if your returned product is the only one in the order and you will not be charged for the return shipping costs.

 

REFUND 

The return will be handled within 10 working days from the date of delivery to our warehouse. All returned items will be refunded on the payment instrument used for the purchase (credit card, prepaid card, paypal, ..) or by bank transfer, net of any taxes or import duties, in the shortest time possible and in any case within 14 days from the delivery date of your return to our warehouse.

We are at your disposal for any further questions, do not hesitate to contact us through the  Contact Form