Toggle Nav

MOST FREQUENTLY ASKED QUESTIONS

This section aims to provide answers to your most frequent queries on orders, shipping, purchases and deliveries, website registration and all the services provided by: www.alvieromartini.it. The Alviero Martini 1A Classe Customer Care service is always at your complete service: if you have any further doubts or questions, please do not hesitate to contact us using the Contact Form:

 

COMPLETING AN ORDER

  1. How can I find the product I am looking for?

    Starting from the Home Page, you have a series of options:

    - Click on the windows and boxes that highlight the products and latest new items.

    - Use the navigation menu, clicking on the category of interest and browsing through the options using the filters in the top right corner.

    - If you are looking for a specific product, enter the code in the search box in the top left corner.

  2. How can I purchase the products I am interested in?

    Buying products from the Alviero Martini 1A Classe online store is a quick and easy process. Simply add the selected products to your shopping kart by clicking the "Add to Cart" button when you are on product data sheet. On clicking the button, the shopping cart contents will be visualized on the top on the right you can decide to continue your shopping or visualize the shopping cart clicking "Go to Shopping Cart" or completing the order by clicking the "Checkout" on the right side of the page.

    You can click the "Cart" option at the top of the page to view the articles in your shopping bag. To complete the order, simply click on "Checkout" in the Cart page where you can change the quantity of the articles you want to buy, or remove them by clicking on the "X" button. If you are a registered user, simply login to retrieve all your personal details, or register is you are a new customer. You can also complete the purchase without registering, and you will be asked to select a delivery and/or billing address.

    The next phase displays the payment methods at your disposal credit card, Paypal, bank transfer or cash on delivery (the latter in Italy only).

    At this point you can also select the shipping method you prefer.

    Alviero Martini 1A Classe informs you that the payment system adopted by is completely safe as all credit card information is protected against unauthorised access by encrypted transfer of SSL ('Secure Socket Layer') data which third parties are not able to access.

    Finally, after the transaction details have been checked, your order information will be sent to www.alvieromartini.it and a thank you message will confirm that your purchase have been completed successfully.

  3. Is there a limit on the number of products I can purchase?

    Generally speaking there are no limits regarding quantities nor billed amounts. However, Alviero Martini 1A Classe , reserves the right to restrict the purchases of certain limited edition product or check the destination of the products for orders of a certain consistency.

  4. Does filling my Shopping Bag oblige me to purchase the contents?

    Not at all: you can add all the articles you want, then decide which to purchase or simply empty your "Cart" without buying any of them.

  5. What is the "special offer code" and how does it work?

    The 'special offer code' is a special voucher you are granted in order to take advantage of a range of special offers. You will receive information on the voucher conditions in a specific Newsletter or other communication concerning the event in question. If you have a special offer code, simply digit the code in the box on the shopping bag page: the discount or special offer will be calculated and displayed automatically, after clicking the "Apply Discount" option.

  6. How will I know when the purchase procedure has been completed?

    After entering all the required payment information, you will be transferred to the purchase confirmation page which indicated the order number and date. A thank you message will pop-up in the centre of the page to inform you that the purchase procedure has been completed successfully. Finally, you will receive an email with all the order details and confirmation that it has been received correctly, to the email address you provided to us. If you do not receive any such notice within 24 hours, please contact us using the relative Form.

  7. How can I track my order status?

    To check you order status, simply login and access the "Account" page. All the information you need can be viewed under the “My Orders” menu.

    The Alviero Martini 1A Classe Customer Care service is always at your complete disposal: for further requests please contact us using the Form below.

  8. Can I cancel an order?

    To cancel an order it is necessary to contact our Customer Care service as soon as possible, in any case 24 hours within placing the order. In the event the order has not yet been despatched, we will cancel it and refund the relative amount.

  9. Can I change an order?

    Unfortunately it is not possible to change an order. Once you receive the product, you can return it using the "Easy Return" procedure.

 

PAYMENTS

  1. What payment methods are accepted?

    The Alviero Martini 1A Classe online shop accepts payments by Visa, MasterCard and American Express credit cards and debit cards, PayPal and bank transfers. In Italy it is also possible to pay by cash on delivery for amounts of up to € 999.00; this entails an additional charge of € 2.50 and payment to the courier must be made in cash (no cheques accepted). For further information, please visit the Payments section.

  2. Why is payment for my order not accepted by the system?

    If payment is refused by the system, check that the credit card details and payment information are all correct:

    - Selected Card

    - 16 digit code on the selected card

    - 3 or 4 digit security code

    - Card expiry date

    If this does not solve the problem, please contact your bank or credit card service provider. The Alviero Martini 1A Classe Customer Care service is always at your complete disposal: if you have any further doubts or questions, please do not hesitate to contact us at customercareshop@alvieromartini.it.

  3. Is it safe to purchase products from the Alviero Martini 1A Classe online shop?

    All transactions are protected by advanced technological and coding systems (SSL); the Geotrust certificate also guarantees the highest possible level of protection against unauthorised access to your details, which are send securely using SSL (Secure Socket Layer) encrypted file transfer systems. Visit the Payments section for further information.

 

SHIPPING AND DELIVERY

  1. To which countries does Alviero Martini 1A Classe deliver its products?

    The Alviero Martini 1A Classe online shop currently deliveries to 36 countries; click the menu in the top right corner to view the complete list.

  2. When will I receive my order?

    Products purchased on the Alviero Martini 1A Classe website are normally delivered within 3 working days from the order date in Italy and in European Union, and within 5 days for all other destinations. For further information please consult the Time of Delivery. The moment the goods are despatched, you will receive an email with a tracking number to allow you to monitor the shipping status of your order.

  3. How do I ship to another country?

    To ship to another country, select the country of destination from those listed in the menu in the top right corner; the website will now update the price lists, shipping details and payment instructions for this specific market. Then is possible to complete your purchase.

  4. Can I receive my order at a different delivery address?

    When entering your order details, unflag the "Ship to the same address" option and add a new shipping address in the selected Country.

  5. If an item is unavailable, how can I find out when it is back in stock?

    Contact our Customer Care service, we will give you further details on when the product is back in stock.

 

RETURNS AND REFUNDS

  1. How do I return an order?

    If you are not satisfied with your purchase, you have 14 days from the date you received the order to return the purchased products using our Easy Return procedure. Visit the "Returns and Refunds" section for further details.

    If you receive an incorrect, damaged or faulty product, please contact our Customer Care service following the Easy Return procedure and we will replace the product in question. Visit the "Returns and Refunds" section for further details.

  2. When will I receive my refund?

    Refunds on returned products will be processed as soon as possible, in any case within fourteen days from the date our warehouse receives the same. It may take from three to seven days to complete the refund depending on the transaction times of your bank.

  3. How will I receive my refund?

    All refunds for returned goods shall be made using the payment method used to purchase the same (credit card, prepaid card, paypal etc.) or by bank transfer (for payments by bank transfer or cheque), net of any taxes or import duties. If payment was made by Cash on Delivery, please indicate the bank details to which we can effect the refund on the "Easy Return" form.

 

PRODUCT INFORMATION

  1. Can I choose the portion of the map I want for my Alviero Martini 1A Classe bag?

    Each of our bags is decorated with a part of our flagship map and is the result of the work of expert craftsmen. The portion of the map used changes continually and this is what makes our bags so unique and special; for this reason it is impossible to select the map on the product being purchases, the images that appear on our Online Shop are provided to allow shoppers to view the products, but we cannot guarantee that the delivered products will bear the same portion of the map.

  2. How should I take care of my Alviero Martini 1A Classe bag?

    Below are some recommendations provided by our craftsmen on how to care for our bags:

    For stains, dust down gently use a damp cloth and a neutral cleanser as soon as the stain appears.

    Protect the product from contact with water (rain); if it does get wet, pat gently all over with a dry cloth and leave to dry naturally at a distance from all heat sources.

    Avoid direct contact with solvents, detergents or perfumes.

    Do not store in damp environments or expose it to high temperatures.

  3. How should I take care of my Alviero Martini 1A Classe product?

    Please find below our recommendations on how to care for our products:

    Leather footwear

    - For stains, dust down gently use a damp cloth and a neutral cleanser as soon as the stain appears.

    - Protect the product from contact with water (rain); if it does get wet, pat gently all over with a dry cloth and leave to dry naturally at a distance from all heat sources.

    - Avoid direct contact with solvents, detergents or perfumes.

    - Do not store in damp environments or expose it to high temperatures.

    Clothing and Textile Accessories

    - Follow the care and washing instructions on the labels.

  4. How can I select the right size?

    Please consult our size conversion charts when selecting items from our general apparel, Women's Fashions and Donnavventura Collections.

  5. What does the belt size in cm refer to?

    The belt size in centimetres refer to the waist measurement, and is calculated by measuring the distance between the central hole and the end of the buckle.

  6. How long does the Alviero Martini 1A Classe, product warranty last, and how can I use it?

    The Alviero Martini 1A Classe products come with a two year warranty from the date of purchase. Manufacturing defects should be reported to our Customer Care service who will deal with solving the inconvenience..

 

"ACCOUNT" PERSONAL PROFILE

  1. How can I change my account details?

    To change your “Account” details, select the “Account” link from the top menu and enter your email address and password to access your profile. Select the "Account Details" section and click "Change" in the section you wish to update ("Account Information", "Newsletter Registration", "Address Book").

  2. What should I do if I forget my password?

    If you encounter any difficulties, the Alviero Martini 1A Classe Customer Care service is always at your complete disposal: contact us at customercareshop@alvieromartini.it, and we will send you a new temporary password that you can change in the “Account Details” section.