Right of withdrawal's notice
If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 14 days from receiving the order.
On receiving the order, please wait at least 24 hours to allow the delivery information to be updated on your personal account. Once it has been updates, you will be able to request the return of your purchase.
If you are a registered user, please send your request from your reserved area. If you are not a registered user, click on the “Non registered user” link below to send your request.
| REGISTERED USER | NON REGISTERED USER |
Rma request
If you wish to return a product, follow the simple steps below:
1. After 24 hours from receiving the order, access your account here : Login. Click on "My Orders” and then click "RMA Request". Select the order containing the products you wish to return, stating the reason and the request.
If you made the purchase as a Guest and do not have an account, click on the section containing the procedure for non-registered users.
If you wish to replace one or more damaged, defective or incorrect products, it is possible to send an explicit declaration of the decision to withdraw to the Vendor to the e-mail address customer.care@alvieromartini.it.
Please be reminded that we only replace products that are received damaged, faulty or are the wrong item: we do not effect replacements for changes in size.
2. Check your mailbox as you will receive a confirmation email containing the instructions to follow, the address of our warehouse, followed after a few minutes by an email containing the return form (Reference: Art. 49, paragraph 1, letter h, of Legislative Decree 206/2005) with the return authorization code (RMA) that you will need to print and apply inside the box containing the products you wish to return.
If you choose to use our courier, you will also receive the courier's contacts via email and the return label to be affixed to the package containing the return.
3. Return the products in their original packaging: products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
Returned items will be inspected by our warehouse to ensure they have been returned in perfect conditions. You will be charged for any decrease in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning; in such cases, only the residual value of the Product will be refunded.
4. Print the RMA Form and insert it inside the packaging of the products to be returned. Apply our warehouse address to the outside of the box.
5. Send your return package to the following address:
Alviero Martini S.p.a. c/o
DHL Supply Chain (Italy) S.p.A.- Fashion
Strada Provinciale 17 Km 7
26852 Casaletto Lodigiano (LO) - ITALY
6. Shipping receipts must be kept for future reference
7. The refund will be issued within 14 days of the notice of withdrawal, without prejudice to Alviero Martini S.p.a.'s right to suspend this period until the product is received at the warehouse or until the customer provides proof of having sent the product back. We will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer. Refunds for orders paid for using the cash on delivery method will be effected by bank transfer.
Return for withdrawal
In the case of Return for Withdrawal shipping is at your expense. The return will be under your responsibility until the package will not be delivered to our warehouse.
Return for a wrong, damaged or defective product
In the case of Return for a wrong, damaged or defective product, the shipping costs are at our expense. You'll be refunded also for the delivery shipping costs, if your returned product is the only one in the order and you will not be charged for the return shipping costs.
Without prejudice to the right of withdrawal, in the event of defects and/or non-conformity, you shall be entitled to a refund of the product price or, where possible, to repair or replacement, as provided for by Legislative Decree no. 206/2005 (Consumer Code).
Pursuant to and for the purposes of the European Directive 771/2019 / EC and the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers conformity defects of the products for a maximum period of 24 (twenty-four) months from their delivery , it being understood that your action to assert the aforementioned lack of conformity will expiry in any case within the term of twenty-six months from delivery.
Refund
The return will be handled within 10 working days from the date of delivery to our warehouse. All returned items will be refunded on the payment instrument used for the purchase (credit card, prepaid card, paypal, ..) or by bank transfer, net of any taxes or import duties, in the shortest time possible and in any case within 14 days from the delivery date of your return to our warehouse. In any case, Alviero Martini S.p.a. reserves the right to suspend this period until the product is received at the warehouse or until the customer has provided proof of shipment of the product.
The refund may be withheld until the goods are received or until the customer has supplied evidence of having sent back the goods, whichever is the earliest.
We are at your disposal for any further questions, do not hesitate to contact us through the Contact Form.