RETURNS & REFUNDS

 

If you are not satisfied with your purchase, you have 14 days from the date you receive your order in which to return the purchased products:

HOW TO MAKE A RETURN

  1. Return for registered users: access to MyAccount in My Returns section, select the order with the items you wish to return and indicate the reason for the return.
    Return for unregistred users: access to the dedicated page and insert your order number and the email used during purchase.
  2. Select the Request for "Replacement" or "Refund" available depending on the "Return Reason". Select the products to return and click "Next".
  3. Select the quantity of items to be returned and the "Motivation" in the dropdown menù. In case order has been paid by bank tranfer, you can enter bank details for refund. Click on “Next”.
  4. At the end of the procedure, the system will sent you an email confirmation with a return form to be included in the package, a sheet with the address of our warehouse to be applied outside of the package and the instructions to proceed with the shipment.
  5. Insert the return form in the package with the product/s to be returned.
  6. Prepare the package by applying outside the address of our warehouse:
    Triboo Digitale c/o Arcese Logistic
    Via Groane 6
    20811 Cesano Maderno (MB) – ITALIA

    The return of products to Triboo Digitale S.r.l must be made without undue delay, and in all cases within 14 days from the day on which the return request has been sent. The terms are kept to if the products have been sent before the 14th day after the return request.
  7. Retain the proof of shipment.
  8. At the time of delivery of the package at our warehouse Alviero Martini 1AClasse, to close faster the returns check, asks to return the products intact, without damages and complete of labels ancd price tags.

    As an alternative to the online request, is it possibile to send an explicit withdrawal declaration of to Triboo Digitale, mailing to customercareshop@alvieromartini.it the attached module (MODULO) and following the instructions we will send you in the e-mail return confirmation.

RETURN FOR WITHDRAWAL

In the case of  Return for Withdrawal shipping is at your expense. The return will be under your responsibility until the package will not be delivered to our warehouse.
Alviero Martini 1AClasse also offers the possibility to use Easy return service, booking our courier at affordable rates; in this case the cost of the service will be deducted from the refund due.

Istruction easy return:

  1. Selec "Fedex - Economy" or "Fedex - Standard" as shipping method for the return 
  2. Click “Next”
  3. Check the summary data where are displayed prices of returned products minus the shipping costs in order to calculate the amount to be refunded
  4. Click “Confirm”
  5. Wait for the confirmation email with all istruction to call the courier

RETURN FOR A WRONG, DAMAGED OR DEFECTIVE PRODUCT

In the case of  Return for a wrong, damaged or defective product, the shipping costs are at our expense. You'll be refunded also for the delivery shipping costs, if your returned product is the only one in the order and you will not be charged for the return shipping costs, provided that you are using our courier, with  Easy Return.

Istruction easy return:

  1. Selec "Fedex - Economy" or "Fedex - Standard" as shipping method for the return
  2. Click “Next”
  3. Check the summary data where are displayed prices of returned products
  4. Nel caso in cui il prodotto reso fosse l’unico presente nell’ordine i costi logistici iniziali vengono sommati
  5. Click “Confirm”
  6. Wait for the confirmation email with all istruction to call the courier

REFUND

The return will be handled within 10 working days from the date of delivery to our warehouse. All returned items will be refunded on the payment instrument used for the purchase (credit card, prepaid card, paypal, ..) or by bank transfer, net of any taxes or import duties, in the shortest time possible and in any case within 14 days from the delivery date of your return to our warehouse.

We are at your disposal for any further questions, do not hesitate to contact us through the  Contact Form